Returns (UK Only)
For refunds, the cost of the return will be paid by the customer via a courier option of their choice. We recommend Signed for shipping at least.
Returns
We understand that sometimes things just don't work out, which is why we offer a hassle-free return policy to make your shopping experience as stress-free as possible.
Returns address:
Nought Point One Returns
Strong 101
Unit 5a
Prince George Trading Estate
Pontefract
WF8 1HG
Returns with Budget Shipping
A maximum £4.50 postage can be claimed upon shipping items with errors or items with manufacturing faults. A valid shipping receipt must be sent with the return or emailed to: returns@noughtpointone.co.uk
Worldwide Returns
For non-UK customers, please return items back to the address found on your returns form. Unfortunately, at this time, we cannot offer a free returns service for parcels delivered to non-UK addresses and return postage costs are the customer’s responsibility. Please ensure you keep proof of postage as the items remain your responsibility until they are delivered to our warehouse.
Missed Parcels
Any items not delivered due to the recipient not being home will be returned to the depot after the second attempt, items not collected from the depot will be returned to us and we will issue a full refund MINUS the postal charges. We advise customers to select an address where they can guarantee someone is there to receive the item (home or place of work).
Need help?
Contact us any time for assistance with your return or exchange.
Thank you for choosing NOUGHT POINT ONE® – we appreciate your business.