We understand that sometimes things just don’t work out, so we offer a hassle-free return policy to make your shopping experience as stress-free as possible. Please email us at info@noughtpointone.co.uk
RETURNS
Our policy
You’ve got 14 days to return or exchange items (even sale ones!). Postage costs are only refunded if we made a mistake.
What to include
Items should be in original condition with tags, packaging, and any freebies intact. Please add a note with your name and order number so we can process it quickly.
Sending it back
UK Returns: You’ll need to cover return postage, and we recommend using ‘Signed For’ shipping for peace of mind.
International Returns: Please send items to the address on your returns form. Postage is the customer’s responsibility, so keep proof of posting.
Faulty or Incorrect Orders
If we made a mistake, we’ll cover the return postage cost. Just email us a photo of the receipt at info@noughtpointone.co.uk